Agent-assisted Payments

Agent-assisted payments – why?

Using the latest encryption software, customers can make payments securely with a guiding hand from an agent, vastly improving the interaction between the business and its customers and boosting satisfaction levels.  Customers simply type in their payment details using their telephone keypad, a more secure option than reading confidential card details to the agent.  The agent can see the transaction progress on their system without actually seeing the card number and the call is recorded for regulatory purposes but without revealing the specific card details.

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