Contact Centre

Difference – a leading business source for cloud contact centre technology, training and consulting

We are experts in contact centre technology and performance and one of the UK’s leading business sources for cloud solutions, training and consulting.  Putting our cloud (available anywhere) and contact centre (contact handling) expertise together, we offer the best in cloud contact centre solutions.

We make sure our clients have the knowledge and expertise for the successful deployment of new contact centres and deliver performance improvement programmes for existing operations.

We can provide consultancy, deployment and training on a full range of technologies including the following platforms:

Why engage with us?

  • You’ll be up and running in days
  • Scalable: seasonal peaks, highs and lows
  • Skills-based routing, real-time monitoring, help desk, telesales
  • Multi-channel contact: phone, email, chat and web callback

Why Cloud?

  • None of the cost, complexity and admin overhead of traditional contact centre solutions
  • No need for specialized equipment on site; no investment in infrastructure
  • Uptime, upgrades and infrastructure is the responsibility of the provider
  • Scaleable
  • You only pay for what you use
  • Speedy onboarding
  • Integration options are broader

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