Our Partners

We have strategic partnerships in the UK, Europe and the US while remaining independent and focussed on delivering best of breed tailored solutions across multiple platforms.  We work very closely with our suppliers on a value-added, partnership basis.

Many of our partners are recognised for their achievements and expertise, e.g.

~ 8×8: Leaders Quadrant for 2016: Magic Quadrant for Unified Communications as a Service – for the fifth time in a row

~ Puzzel: Challenger in the 2015: Magic Quadrant for Contact Centre as a Service, Western Europe

 

Logicalware, Computer Software, 11-50 employees

Logicalware helps a wide range of UK and international companies provide a better all-round customer experience. Logicalware offers a smart, efficient cloud-hosted solution to enable customers to manage their inbound email and social media interactions in one place. By streamlining workflows and automating processes, it saves business es valuable time and money by reducing the amount of effort and resource required to process customer enquiries. Logicalware’s intelligent product is used by leading brands operating in a variety of major industries, including contact centres, e-commerce and retail, travel insurance, charities, utilities and education.

Puzzel Group, Telecommunications, 200-500 employees

Puzzel is a leading provider of contact management solutions. With over 17 years’ experience, Puzzel (formerly Intelecom) was one of the first to develop a cloud-based contact centre. Highly flexible and scalable, Puzzel can be adapted to accommodate from one to several thousand concurrent agents using any device in any location, and integrates with multiple applications seamlessly. Puzzel is one of the few contact centre solutions that is completely multi-channel. Puzzel agents can respond to phone, email, chat, social media and SMS enquiries all within the one application.

Difference are a strategic contact centre implementation, integration and consulting partner of Puzzel. When it comes to implementing Puzzel’s cloud-based contact centre solutions, Difference’s capabilities are unmatched. We focus on meaningful business outcomes and bring a lifecycle of solutions from strategy and architecture, agile execution to flexible opreations. We have a wealth of experience in implementing Puzzel’s multi-channel solution which includes voice, web chat, email, SMS and social media. Furthermore, these solutions are accessible anytime, anywhere and on any device. These can be easily integrated with a vast range of existing technologies, including CRM.

With our partnership’s focus on business value and client success, combined with strategic investments in innovative technology and client-centered alliance initiatives, Difference harnesses proven methodologies and tools to simplify complex implementations and to speed project delivery.

8×8 Solutions, Telecommunications, 500-1000 employees

8×8 Solutions provides a cloud-based unified communications and virtual contact centre solutions, enabling people to collaborate effortlessly across distributed locations and offices. Its solutions provide an immediacy to international communications, resulting in crystal clear connections and superior call quality.

Difference is an 8×8 platinum partner.

KeyIVR, Automated Payment Solutions, 11-50 employees

Key IVR provides high-volume automated payment collections solutions and is one of only a small number of providers in the UK able to offer a PCI DSS level 1 compliant telephony-based solution.

BT Wholesale, Telecommunications, 10,000+ employees

“At BT Wholesale we’re here to provide the UK’s Communication Providers, ISPs and Service Providers with a single expert wholesale source.”

 

Vodafone, Telecommunications, 10,000+ employees

Vodafone Group plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world’s 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile).

Teleopti, Workforce Management Solutions, 150+ employees

Teleopti is a leading provider of solutions for strategic workforce management.  Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users.

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