Difference offer a range of payment solutions including self-service and agent-assisted payment IVRs, web payment portals and click-to-pay solutions. Cost effective and efficient, they enable businesses to capture payments in a secure, compliant environment.
Payment processing and PCI compliance
Why is PCI DSS necessary?
It protects consumers from payment card fraud and it protects your business from exposure to liability which, in turn, protects your brand reputation.
Some of the payment solutions that we offer include:
Why self-service channels?
A 24 hour self-service payment service is a very effective way to offer a broader, better service to your customers whilst minimising staff costs. It has also been shown to improve collection returns.
Call centre agents can account for 70% of the expenditure in call centres. Using automation frees up the most expensive cost of collections – your staff – to deal with the more complex cases. This two-pronged approach can drive down the cost of collections and increase the returns.
Self service enables you to extend opening hours without the need to extend your staffing budget by employing more staff or paying for more hours.
Some studies show that over half of customers prefer automated self-service and see it as less intrusive than dealing with humans.
I have been a client of Difference Corporation for around 5 years across a few different companies now – in energy and telecoms. I’ve used them on several projects – payments via IVR being one, live chat, text based payment facilities and so on and no doubt I will use them again in the future.
I always find them very responsive and I rate them highly.
Scott Mackay, Head of Marketing and Learning, Economy Energy