Puzzel Multi-channel Contact Center

Puzzel’s cloud-based contact center solution is a highly flexible and scaleable multi-channel solution for companies of all sizes.  It manages voice, chat, email, social media and SMS interactions within the same application.   It offers increased productivity, closer customer contact and improved service levels.

Puzzel is quick to roll out and can integrate with pretty much any existing technology you may use in your contact center including CRM and payment solutions.

Puzzel is rich in functionality and available in modular form enabling you to adapt your Contact Centre solution to the needs of your business.

Puzzel’s modules include:
• Callout
• Click-to Call
• Presence management
• Agent status control
• Intelligent routing
• Inbound screen pop-up
• Call recording
• Silent monitoring
• Statistics
• Real-time reporting
• Workforce optimization
• Speech analytics

 

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