Social

Customers want to engage with businesses via their channel of choice and receive the same level of customer service across each.  Difference offers a range of options for handling social media communications as part of a multi-channel offering such as Puzzel, Virtual Contact Centre and Logicalware or in standalone mode.  So whether you are just looking for a way of handling and recording your social media interactions in isolation or looking to aggregate your social media interactions to queue and route alongside interactions in other channels, get in touch with us to discuss the options available to you.

 

 

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