Implementation and Training

Difference Corporation has a proven track record in the analysis of optimum contact handling solutions for businesses and in the delivery, training and implementation of cloud based, hosted and software-as-a-service applications for customer response handling.  With over 10 years in this field the Difference professional services team has been providing organisations with a range of consultancy and training services which enable them to increase revenue, decrease costs and improve productivity.

Difference delivers ongoing consultancy and training as a service so  that our clients can re-assess, re-develop and integrate new applications as their business and the marketplace develop.  The team also works with clients to complete bespoke builds, additional work such as wallboards, integrations, etc., on request.

Implementation team track record

Difference has an impressive track record of working with many organisations including Spark Energy, The Original Bowling Company and MotoNovo Finance.  We work best with clients where we develop an open partnership, understanding their goals and building solutions which are aligned to their core plan.

Internally we work to systems influenced by ISO 9001 guidelines and for complex programmes we have  PRINCE 2 practitioners.

Our workshop style approach lends itself to inclusive fast prototyping of concepts and ideas and our practical hands-on experience mean that results can be seen in days.

We combine telephony, technical and consultancy expertise.  We have worked with  a large number of highly trained and experienced contact centre operators and managers.  This practical experience on a daily basis means that we have real exposure to implementation and testing in live environments.

Click here to see a sample of topics that we typically cover during implementation of our products.

Training options

We offer web-based or workshop training for all products supported by Difference.  We also deliver workshops on other related topics such as:

  • Current versus optimum contact handling options for your organisation
  • Response handling soft skills training
  • Technical integration
  • Agent efficiency
  • Compliance and analytics

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