Virtual Contact Center

The flexible architecture of the 8×8 Virtual Contact Center allows you to integrate your headquarters, remote offices, and outsourced locations into a virtual call center. They’ll operate seamlessly as one team regardless of geography.

Traditionally deploying a call center across multiple sites and geographies required long lead times, additional specialized infrastructure, and a dedicated IT staff.  With Virtual Contact Center agents simply need a phone, an internet connection, and a web browser to get started.

As well as reducing overheads and optimizing agent productivity, Virtual Contact Center also helps organisations achieve business continuity and customer service resilience.

Some of VCC’s features include

  • Multi-channel contact handling
  • Skills-based routing
  • CRM integration
  • Real-time monitoring
  • Historical reporting
  • Web callback
  • IVR
  • CTI
  • Call recording

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