Workforce Management can help organisations with people-intensive operations like contact centres achieve a balance between workload and staffing.
Between 65% and 75% of the average contact centre’s operational cost will be consumed by manpower so it’s not surprising that more and more businesses are relying heavily on workforce management (WFM) applications. Also, there are more and more contract, temporary and short-shift workers, increasing the reliance on WFM solutions*.
We work closely with Teleopti to deliver WFM solutions to our clients.
Teleopti provides everything necessary to effectively manage your staff, forecast demand and generally improve your overall customer service operation.
We also integrate Teleopti WFM with our cloud contact handling solutions.
*[callcentrehelper.com How to Choose the Right Technology for your Call Centre]